To maintain a safe and respectful environment, we reserve the right to decline or discontinue services to anyone at any time at our discretion.

A non-refundable deposit is required to reserve your appointment.

Cancelled appointments will lead to forfeiture of the deposit. If you need to reschedule your appointment (with proper notice), your deposit can be transferred once towards the new appointment. No-shows and cancelled appointments not made within the 48 hour window will be charged an additional amount equal to 50% of the remaining service cost.

• $100- $300 for Chemical Services (varies by artist).

• $30-$50 for Haircuts and Treatments (varies by artist).

• Rescheduling/cancellations require 48 hour notice.

• Emergencies are negotiable at artist’s discretion.

Any rescheduling or cancellations must be done 48 hours before your appointment.

We understand delays can happen.

Clients are allowed a grace period of up to 15 minutes; after that, a $1 per minute late fee will be charged.

Once the grace period ends, we reserve the right to cancel your appointment at our discretion. Please be mindful of other clients and your artist’s time.

Late arrivals may result in a shortened appointment.

Emergencies are negotiable.

To ensure a smooth service, we may request payment up-front for future appointments when necessary.

We understand things come up; however, after two missed appointments (no-shows), we will require payment in full up-front for services that will be rendered to ensure availability.

We do not offer refunds after the service has been completed; however, your satisfaction is important. If dissatisfied, please reach out within one week of your service for any adjustments.

We operate by appointment only; walk-ins may be accommodated if availability is confirmed by phone/e-mail.

To maintain a safe environment, children are not permitted; If a child is brought by a client due to unavoidable emergent situations, they must be accompanied at all times by a second adult.

We allow one guest for first-time clients. After your initial visit, guest accommodations may vary depending on the space scheduling. Please consult with your artist of choice if you have further questions.

To maintain a safe and sanitary environment, we are unable to provide services to clients with open wounds, active infections, conjunctivitis (pink eye), or oral infections.

If you are experiencing symptoms of illness including but not limited to: the flu, a cold, or COVID-19, please stay home and reschedule your appointment.

Clients are also expected to arrive with clean hair: no more than 2-3 day old unwashed hair, and proper personal hygiene.

We are a safe and inclusive space led by queer artists. Harassment, rude behavior, or any inappropriate conduct will not be tolerated.

We reserve the right to refuse or discontinue services at any time. If services are discontinued due to inappropriate behavior, payments and deposits are non-refundable.

Intoxicated clients/clients under the influence will not be serviced under any circumstances.